Privacy Policy
Carpet Cleaning Shoreditch Privacy Policy
This Privacy Policy explains how Carpet Cleaning Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers in the Shoreditch area. We are committed to safeguarding your privacy and handling your personal information in a fair, transparent and secure manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.
By using our carpet cleaning and related services, or by contacting us to request a quote or information, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Carpet Cleaning Shoreditch customers and prospective customers located in the Shoreditch area who contact us, request a quote, make a booking, or use our services at residential or commercial premises.
This Policy covers personal data that we collect directly from you, data that we generate in the course of providing our services, and certain information obtained from third parties acting on your behalf, such as letting agents or property managers, where applicable.
Personal Data We Collect
We collect and process the following categories of personal data when you interact with Carpet Cleaning Shoreditch or use our services:
Identification and contact details, including your name, address where the service is to be carried out, billing address where different, and general location information within the Shoreditch area.
Communication details, including any information you choose to provide when you contact us to make an enquiry, request a quote, give feedback or make a complaint.
Booking and service details, such as preferred appointment times, details about the property and areas to be cleaned, access instructions and job notes that are necessary to perform the service.
Payment related information, such as records of payments received and the method of payment used. We do not store full financial card details; where electronic payments are used, these are handled through secure payment processors.
Technical and usage information, which may include basic device or browser information and limited usage data where you access our online content, to help us understand how our services are accessed and used.
Lawful Basis for Processing
We process your personal data only when we have a valid legal basis to do so. Depending on the context, this may include:
Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or receive carpet cleaning or related services from us.
Legitimate interests. We may process your data for our legitimate business interests, for example to manage our schedule, improve our services, respond to enquiries, keep appropriate business records, and protect our business and customers. When relying on this basis, we consider your rights and interests and ensure that they do not override our legitimate interests.
Legal obligations. We may process your information where it is necessary for compliance with a legal obligation to which we are subject, including tax and accounting requirements and responding to lawful requests from public authorities.
Consent. In limited situations, we may rely on your consent, for example where required for certain types of direct marketing communications. When we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing that took place before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To handle enquiries, provide quotes and manage bookings for carpet cleaning and related services in the Shoreditch area.
To deliver and complete services at your property, including contacting you about arrival times, access instructions and any issues arising during the service.
To process payments, manage invoices and handle any refunds or billing queries.
To communicate with you about your service, including confirmations, reminders, and follow-up messages where appropriate.
To improve our services, quality standards and customer experience, including handling feedback and complaints.
To maintain internal records for business management, accounting and auditing purposes.
To comply with legal obligations and to protect our rights, for example in the event of disputes, claims or investigations.
Data Sharing and Processors
We do not sell your personal data. We share your data only when necessary and in accordance with data protection laws.
We may share your personal data with selected third party service providers who act as data processors on our behalf. These may include payment processing providers, accounting or bookkeeping support, information technology and system support providers, and other contractors assisting us with the provision and administration of our services.
Where we use data processors, they are engaged under written contracts that require them to process personal data only on our documented instructions, to keep it secure, and to comply with data protection law. They are not allowed to use your data for their own purposes.
We may also share personal data with professional advisors such as accountants or legal advisors, where this is necessary for the services they provide to us, and with public authorities or law enforcement agencies if required by law or if necessary to protect our rights or the safety of others.
International Transfers
Our primary operations are based in the United Kingdom and we aim to keep personal data within the UK or other jurisdictions that provide an equivalent level of data protection. If it becomes necessary to transfer your data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as the use of approved standard contractual clauses or transfers to countries recognised as providing an adequate level of protection.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide services, respond to enquiries and meet legal, accounting and reporting requirements.
In general, we retain customer records and relevant booking and invoicing information for a period consistent with applicable limitation periods and tax laws. When personal data is no longer required for these purposes, it will be securely deleted or anonymised so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those who need it for legitimate business purposes, maintaining appropriate physical and electronic safeguards, and regularly reviewing our security practices.
While we take reasonable steps to secure your information, no system can be guaranteed to be completely secure. You should take care when sharing personal data with us and notify us promptly if you suspect any misuse of your information.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data that we hold about you. These rights include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how it is used.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction. You may ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.
Right to object. You may object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities. We will then stop processing your data unless we have compelling legitimate grounds to continue or where processing is required for legal reasons.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
To exercise any of these rights, you can contact us using the contact details that we make available through our usual customer communication channels. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
Complaints and Contact
If you have concerns about how Carpet Cleaning Shoreditch handles your personal data, you are encouraged to contact us so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable laws. Any updated version will be made available through our normal customer communication channels and will take effect from the date of publication. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
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